Warranty - Covered by warranty

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Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Return policy

Of course you can return your adidas Headphones product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

Safe payments

Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit

Read about our Terms of purchase policy here

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Home / FAQ / Warranty - Covered by warranty

FAQ

Warranty - Covered by warranty

What does your warranty cover and how do I qualify?

The Warranty is in addition to, and not instead of, rights provided by consumer law, and consumers have the right to choose whether to claim service under the Warranty or in accordance with the rights provided to you as a consumer.

Marshall Group guarantees that the product is free from defects in materials and workmanship for one year from the date of purchase.

How do I start a warranty claim?
Simply contact us to initiate a warranty claim. Our customer support team will guide you through the process.

You can learn more about our warranty here .

What does your warranty cover and how do I qualify?

Do you still need help? Contact our customer Care

Do you still need help?
Contact our
customer Care