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Returvillkor
Självklart kan du returnera din adidas Headphones-produkt om du är missnöjd. Vi erbjuder alla våra kunder 30 dagars retur.

Om du som kund utnyttjar din ångerrätt är du skyldig att returnera varan. Vi kommer att återbetala kostnaden för varan.

Läs om våra köpvillkor här.
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Din säkerhet är viktig för oss. Alla transaktioner på denna sida genomförs av Adyen, en säker metod för onlinebetalningar som krypterar dina kortuppgifter hos en säker värd.

Adyen uppfyller kraven hos PCI level 1 (den högsta nivån) och övervakas av Trustwave, som verkar som ASV (Approved Scanning Vendor) och QSA (Qualified Security Assessor) för Payment Card Industry Security Standards Council.
Läs om våra köpvillkor här.
https://www.adidasheadphones.com/dw/image/v2/BCQL_PRD/on/demandware.static/-/Library-Sites-SharedLibrary-Adidas/default/dwe40cee39/customer-service/headphones/FWD-02/Hero-FWD02.png?sw=1880&sh=1880&sm=fit
FWD-02 SPORT - Fixes - Reset

Reset the earbuds

https://www.adidasheadphones.com/dw/image/v2/BCQL_PRD/on/demandware.static/-/Library-Sites-SharedLibrary-Adidas/default/dwe40cee39/customer-service/headphones/FWD-02/factory-reset.png

If your earbuds become erratic or unresponsive, follow the instructions below:
- Place the earbuds in the case and close the lid to restart the earbuds.

If the problem persists, perform a hardware reset:
1. Place the earbuds in the case and keep the lid open.
2. Press and hold the bluetooth button for 10 seconds until the leds flash 3 times.

If the problem persists, perform a factory reset:
1. Place the earbuds in the case and keep the lid open.
2. Press and hold the bluetooth button for 15 seconds, until the leds flash 10 times.
3. Remove adidas fwd-02 sport from your sound devices bluetooth list before pairing again.

Note: this will delete all user settings and the earbuds will need to be set up again.

Also, we recommend you set up your adidas headphones in the app. If not already installed, you can download the app below.
You can also download the latest User manual as a PDF.

Do you still need help?
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customer Care

Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.