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Return policy
Of course you can return your adidas Headphones product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit
Read about our Terms of purchase policy here
Repair - Repair service

Do you offer a repair service?

Adidas Headphones repair service only exists if you submit your product as part of a warranty claim.


If you submit a valid claim under warranty, Adidas Headphones will, at its option, repair your product using new and/or previously used parts that are equivalent to new in performance and reliability.

Alternatively, if a repair is not possible, we will replace your product with a product that is at least a functioning equivalent to the product and is formed from new and/or previously used parts that are equivalent in performance and reliability.

Adidas Headphones can also refund your purchase price in exchange for the return of your product as part of a warranty claim.

If you need any more information about repairing a broken product, simply contact our customer support team. They will provide guidance and assist you throughout the process.

You can learn more about our warranty here .

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Our Customer Care team can help. You can also ask questions and find answers from other articles in our Related Top Reads.