If your earbuds become erratic or unresponsive, follow the instructions below:
- Place the earbuds in the case and close the lid to restart the earbuds.
If the problem persists, perform a hardware reset:
1. Place the earbuds in the case and keep the lid open.
2. Press and hold the bluetooth button for 10 seconds until the leds flash 3 times.
If the problem persists, perform a factory reset:
1. Place the earbuds in the case and keep the lid open.
2. Press and hold the bluetooth button for 15 seconds, until the leds flash 10 times.
3. Remove adidas Z.N.E. 01 ANC from your sound devices bluetooth list before pairing again.
Note: this will delete all user settings and the earbuds will need to be set up again.
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Return policy
Of course you can return your adidas Headphones product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
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Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit
Read about our Terms of purchase policy here
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Headphones
Z.N.E. 01 ANC - Fixes - Reset
Reset the earbuds
Also, we recommend you set up your adidas headphones in the app. If not already installed, you can download the app below.
You can also download the latest User manual as a PDF.
