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Return policy
Of course you can return your adidas Headphones product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
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https://www.adidasheadphones.com/dw/image/v2/BCQL_PRD/on/demandware.static/-/Library-Sites-SharedLibrary-Adidas/default/dwe40cee39/customer-service/headphones/ZNE-01-ANC/Hero-ZNE01ANC.png?sw=1880&sh=1880&sm=fit
Z.N.E. 01 ANC - Fixes - LED blinking red

The LED on the case starts blinking red

If the case is blinking red and your earbuds do not charge means that the case does not have enough battery charge to both charge the earbuds and the internal battery.

- Remove the earbuds from the charging case.
- Charge the case, without the earbuds inside, until the LED changes from steady red to orange.
- Place the earbuds back in the case, close the lid, and continue to charge both the case and earbuds until the case  LED is steady green.
Also, we recommend you set up your adidas headphones in the app. If not already installed, you can download the app below.
You can also download the latest User manual as a PDF.

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