If your earbuds become erratic or unresponsive, follow the instructions below:
- Place the earbuds in the case and close the lid to restart the earbuds.
If the problem persists, perform a hardware reset:
1. Place the earbuds in the case and keep the lid open.
2. Press and hold the bluetooth button for 10 seconds until the leds flash 3 times.
If the problem persists, perform a factory reset:
1. Place the earbuds in the case and keep the lid open.
2. Press and hold the bluetooth button for 15 seconds, until the leds flash 10 times.
3. Remove adidas fwd-02 sport from your sound devices bluetooth list before pairing again.
Note: this will delete all user settings and the earbuds will need to be set up again.
Your Cart
Discount
Shipping
null
Shipping Discount
- ¥ 0.00
Add discount code
Total Payment
¥ 0.00
Delivery within
null
Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET
Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET
Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.
Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.
Return policy
Of course you can return your adidas Headphones product if you are unhappy. We offer a 30 day return policy to all our customers.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.
Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit
Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network securit
Read about our Terms of purchase policy here
Continue to Japan
Africa
America
Asia
Europe
Middle East
Headphones
FWD-02 SPORT - Fixes - Reset
Reset the earbuds
Also, we recommend you set up your adidas headphones in the app. If not already installed, you can download the app below.
You can also download the latest User manual as a PDF.
